Question 1

How much does it cost to use Quote It?

Accepted Answer

It’s free for clients to use Quote It. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers.

Question 2

How do I post a job?

Accepted Answer

Download the app here.(http://quoteit.app.link/lkN7jNMJgcb) Sign up and select the Post Job tab.

Question 3

How do I get quotes?

Accepted Answer

Jobs with pictures get more quotes. Adding details like measurements to your job post always helps. In addition, make sure your job is posted in the right category to get the most engagement. You can always change the category your job is posted in by editing the job. If you have multiple jobs we suggest you post them individually in the most relevant category.

Question 4

Will my phone number, address or email be public?

Accepted Answer

Your private contact information will not be published publicly. In addition, it is prohibited to publish your contact information in a job post. Your contact information will only be shared with a service provider if you initiate communication with them first form a quote you have received.

Question 5

When, how and who do I pay for the job?

Accepted Answer

Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More(http://www.quoteit.ca/terms)

Question 6

How do I get more information from a service provider about what’s included in the quote?

Accepted Answer

Before you accept a quote, you can call or send a chat message to the service provider to get more information. Please contact the service provider directly for the details on what is included in your quote. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More(https://www.quoteit.ca/terms)

Question 7

What does Accept Quote mean?

Accepted Answer

Accepting a quote does not bind you to any commitment with a service provider. When you select Accept Quote your job is removed from Quote It and is no longer public. You will also lose all your other quotes. You can always delete an accepted quote to go back and view your other quotes and get new quotes.

Question 8

How do I decline a quote?

Accepted Answer

To decline a quote, select the quote you want to decline > on the Quote Details page select the 3 dot icon, then select Decline Quote. After you decline the quote the service provider will no longer be able to submit a quote on your job.

Question 9

How do I stop receiving new quotes?

Accepted Answer

At any time, you can Pause your job to stop receiving new quotes. When you pause your job, service providers can no longer submit quotes on your job but your job remains on the Jobs feed. To Pause your job, go to the Job Details page > select the 3 dot icon > then select Pause Job. To Resume you job and start receiving new quotes again, go to the Job Details page > select the 3 dot icon > then select Resume Job.

Question 10

How do I edit my job?

Accepted Answer

To edit your job, go to the My Jobs tab > select the job you want to edit > on the Job Details page select the 3 dot icon, then select Edit Job.

Question 11

How do I delete my job?

Accepted Answer

To delete your job select the My Jobs tab > then select the job you want to delete > on the Job Details page select the 3 dot icon, then select Delete Job. Deleting your job will also delete all the quotes you received.

Question 12

Why did my job expire?

Accepted Answer

When a job expires, it is removed from the Job Feed and will no longer receive new quotes. All jobs posted on Quote It expire on the Deadline date provided when the job was posted. To continue receiving quotes and get your job back on the Job Feed, you must edit the deadline date. To Edit your job Deadline, go to the Job Details page > select the 3 dot menu > then select Edit Job.

Question 13

How do I reschedule or cancel an appointment?

Accepted Answer

To reschedule or cancel an appointment, select the quote with a confirmed appointment > on the Quote Details tab, select Schedule.

Question 14

I accepted a quote, how do I go back to view my other quotes?

Accepted Answer

To view your other quotes you must decline the quote you accepted first. To decline a quote, select the quote you want to decline > on the Quote Details page select the 3 dot icon, then select Decline Quote. After you decline the quote the service provider will no longer be able to submit a quote on your job.

Question 15

How do I review a service provider?

Accepted Answer

After accepting a quote, if the job is complete, select the Mark Job Done button on the Quote Details page. Then you will be able to review the service provider.

Question 16

How do I edit my review?

Accepted Answer

To edit a review you have left for a service provider, go to the My Jobs tab > select the job you left the review for > on the Archive Job Details page, select the 3 dot icon beside your review > then select Edit Review.

Question 17

How do I edit my profile and contact information?

Accepted Answer

To edit your profile and contact information, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile.

Question 18

The service provider is not responding, what can I do?

Accepted Answer

Please contact the service provider directly to resolve the issue. You can call or send a chat message to the service provider within the app. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More (https://www.quoteit.ca/terms)

Question 19

The service provider didn’t complete the job, what can I do?

Accepted Answer

Please contact the service provider directly to resolve the issue. You can also mark the job done in the app and review the service provider to share your experience with other users. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More(https://www.quoteit.ca/terms)

Question 20

I paid for a service but the service provider hasn’t completed the job, what can I do?

Accepted Answer

Please contact the service provider directly to resolve the issue. You can also mark the job done in the app and review the service provider to share your experience with other users. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers. Quote It itself does not provide Professional Services and Service Providers are not Quote It employees, partners, or agents. Learn More(https://www.quoteit.ca/terms)

Question 21

Are quotes submitted by service providers public?

Accepted Answer

Quotes submitted by service providers are private between the service provider and client. The job poster is the only one that can see quotes submitted by service providers.

Question 22

What are Top Quotes?

Accepted Answer

Top Quote gives service providers a way to promote their quote to clients. The Top Quotes section is at the top of the clients Job Quotes page. Service providers pay to feature their quote in the Top Quote section.

Question 23

What are star ratings and reviews?

Accepted Answer

When a job is complete, the client and service provider can review each other and upload a picture of the completed job. Only the service provider gets a star rating for the job. The star rating for a job also contributes to the service providers overall star rating.

The service providers star rating can be found on their Profile along with a list of their completed jobs. When a job is completed, the client gives the service provider a star rating based on the following criteria:

1. On budget 1-10
2. On Time 1-10
3. Quality 1-10
4. Courteous 1-10

Question 24

What are Badges?

Accepted Answer

Badges help clients identify accredited service providers. Service providers can have up to 4 badges on their profile. The Verified badge, Workers Compensation Insurance badge, Liability Insurance badge and the Certification badge. To get a badge a service provider must upload a picture. To view the image uploaded by a service provider for a badge, go to their Profile and select the badge. Learn More(https://www.quoteit.ca/badges)

Quote It does not verify or guarantee the information or images provided by service providers for badges is true or valid. Clients are responsible for confirming service providers are properly and fully licensed, certified, and insured prior to hiring. Learn More(http://www.quoteit.ca/terms)

Question 25

What are Verified service providers?

Accepted Answer

Some service providers have a Verified badge on their profile. To get a Verified badge, a service provider must upload a picture of their drivers license or passport and a selfie. If the photo on their drivers license or passport matches their selfie, they get the Verified badge on their profile. Learn More (https://www.quoteit.ca/badges)

Quote It does not verify or guarantee the information or images provided by service providers for Verified badges is true or valid. Clients are responsible for confirming service providers are properly and fully licensed, certified, and insured prior to hiring. Learn More(http://www.quoteit.ca/terms)

Question 26

How do I turn notifications and emails on or off?

Accepted Answer

To turn notifications and emails on or off, select Menu > then select Notifications > on the Notifications page, select the notification or email you want to turn on or off. You can also use your phone settings to turn notifications on or off.

Question 27

How do I unsubscribe from emails?

Accepted Answer

To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.

Question 28

How do I delete my account and personal information?

Accepted Answer

You can delete your personal information, cancel your use of the Platform and/or terminate your Account at any time. To delete your account, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile > on the Edit Profile page, select Delete Account. To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.

Question 29

How do I report something I saw on Quote It?

Accepted Answer

If you are concerned about anything you see on Quote It, report it right away. You can report content like jobs, users and reviews. To report content, select the 3 dot icon beside the content you want to report > then select Report. When you report something to us, we take it seriously and look into it right way to see if it violates our  Terms (https://www.quoteit.ca/terms)and Community Standards.(https://www.quoteit.ca/community-standards)

Question 30

How do I block someone on Quote It?

Accepted Answer

To block a user, go to their Profile > select the 3 dot icon > then select Block User. To Unblock a user, go to their Profile > select the 3 dot icon > then select Unblock User.

Question 31

How do I hide content I see on Quote It?

Accepted Answer

You can hide content you see on Quote It like jobs, and reviews. To hide content, select the 3 dot icon beside the content you want to hide > then select Hide. To Unhide content, select the 3 dot icon beside the content you want to unhide > then select Unhide.

Client FAQ