Question 1

How much does it cost to use Quote It?

Accepted Answer

We encourage all service providers to try Quote It for free.

• It’s free to download
 • It’s free to get leads
 • It’s free to submit quotes
 • It’s free to request an in-person quote
 • Sign up and receive 25 credits for free

Connection Fee
If a client sends you a message, tries to call you, sends you a date or accepts your quote, your account is charged a Connection Fee of 8 credits and you receive the client's contact information. Your account will only be charged once per quote or in-person quote. 
 
After your free trial credits are gone, you can top up your wallet with credits and pay-as-you-go or purchase a subscription for unlimited connections. Quote It accepts Visa, Master Card, American Express, Discover & Diners. Learn More(https://www.quoteit.ca/how-to-pay)

Question 2

How do I submit quotes?

Accepted Answer

To submit a quote on a job, you must create a service provider account, then select the Quote It button on a Job Details page. A client account cannot submit quotes. If you have already created a client account and you want to switch to a Service Provider account, go to any Job Details page and select the Quote It button. Then you will be guided through the process to switch your account.

Question 3

How do I get jobs?

Accepted Answer

Service providers who have completed their profile and provide detailed quotes get more jobs. Add your company logo and a business description to your profile. Get Verified and upload a picture of your Workers Compensation Insurance, Liability Insurance and Trade Certificate to get Badges. Badges make your company look more reputable to clients. In addition, be as detailed as possible when submitting your quote.

Question 4

How do I find jobs?

Accepted Answer

You can customize your job feed to only show jobs you’re interested in. Go to the Jobs tab > select the 3 dot icon > then select Filter Jobs > on the Filter Jobs page, enter your postal/zip code > set your service radius > then add as many services as you like and select Save. Service Radius is the area your business serves.

Question 5

How do I know if a job has been completed?

Accepted Answer

If a job is still listed on the Jobs feed, it is still active and accepting quotes. Once a quote has been accepted the job is removed from the Jobs feed. Jobs are also automatically removed from the Jobs feed after the job Deadline Date.

Question 6

What does Job Paused mean?

Accepted Answer

At any time, clients can Pause their job to stop receiving new quotes. When a client pauses a job, service providers can no longer submit quotes on the job.

Question 7

How do I change my Lead settings?

Accepted Answer

To change your Lead settings, select Menu > then select Leads > on the Leads page enter your postal/zip code > set your service radius > then add up to 5 services and select Save. Service Radius is the area your business serves.

Question 8

What if I need to see the job before I can submit a quote?

Accepted Answer

If you need to see the job before giving a quote, request an in-person quote. Go to a Job Details page > select Quote It > then on the Submit Quote page, select In-Person Quote.

Question 9

How do I contact the client?

Accepted Answer

You will not receive the client’s contact information until the client reaches out to you in response to your quote. Before you submit a quote, you can anonymously request more info from the client using the Request Info feature. To request info, go to the Job Details page, then select Request Info. If the client responds to your info request, you cannot reply but you will be notified that the client has edited their job description with the info you requested. If you still have questions, you can make another info request.

Question 10

Why is my question pending?

Accepted Answer

When you submit a custom question, it goes to the administrator for approval. If your question violates our Info Request Terms & Conditions, it will be rejected. Learn More  (https://www.quoteit.ca/qa-terms)

Question 11

Why was my question rejected?

Accepted Answer

The Info Request feature is intended to let service providers ask questions to get details in order to submit a quote. For this reason, questions asked are anonymous. It is prohibited for a service provider to provide pricing or availability. In addition, it is prohibited for a service provider to provide or ask for contact information. If your question violates our Request Info Terms & Conditions, it will be rejected. Learn More(https://www.quoteit.ca/qa-terms)

Question 12

What is the status of my quote?

Accepted Answer

To see the status of your quote, select the Dash tab. The status of each quote is at the top of the quote box.

Question 13

How do I edit my quote?

Accepted Answer

To edit your quote, select the Dash tab > then select the quote you want to edit > on the Quote Details page select the 3 dot icon, then select Edit Quote. After your quote has been accepted by a client, you can no longer edit your quote.

Question 14

How do I delete my quote?

Accepted Answer

To delete your quote, select the Dash tab > then select the quote you want to delete > on the Quote Details page select the 3 dot icon, then select Delete Quote. Deleting your quote will also delete any messages you received. After your quote has been accepted by a client, you can no longer delete your quote.

Question 15

How do I reschedule or cancel an appointment?

Accepted Answer

To reschedule an appointment, select the Dash tab > on the My Quotes tab, select the job with the confirmed appointment > on the Quote Details tab, select Schedule.

Question 16

How do I review a client?

Accepted Answer

After a client has accepted your quote, if the job is complete, select the Mark Job Done button on the Quote Details page. A request for Job Completed Approval will be sent to the client. After the client approves, you will be able to review the client.

Question 17

How do I edit my review?

Accepted Answer

To edit a review, you have left for a client, go to the Dash tab > select the quote you left the review for > on the Archive Job Details page, select the 3 dot icon beside your review > then select Edit Review.

Question 18

I got a bad review from a client, what can I do?

Accepted Answer

Please contact the client directly to resolve the issue. Once the issue is resolved you can ask the client to edit the review.

Question 19

How do I edit my profile and contact information?

Accepted Answer

To edit your profile and contact information, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile.

Question 20

What are Credits?

Accepted Answer

Credits are used to pay Connection Fees and get Paid Features like Top Quote. When your free trial credits are gone, you can top up your wallet with more credits. Learn More(http://www.quoteit.ca/how-to-pay-credits)

Question 21

How do I buy Credits?

Accepted Answer

To purchase credits, select Menu > then select My Wallet > on the Credits tab, select the amount of credits you want to purchase. Learn More (http://www.quoteit.ca/how-to-pay-credits)

Question 22

What is a Connection Fee?

Accepted Answer

If a client sends you a message, calls you, sends you a date or accepts your quote, your account is charged a Connection Fee of 8 credits and you receive the clients contact information. Your account will only be charged once per quote or in-person quote. Learn More(http://www.quoteit.ca/how-to-pay)

Question 23

What is a Paid Feature?

Accepted Answer

Some features allow service providers to promote their quote to clients. These are paid features that require credits to use them.

Question 24

Can I get a subscription to Quote It?

Accepted Answer

Yes, you can purchase a subscription to avoid paying Connection Fees and Unlock Messages. With a subscription you get unlimited connections with any client and can send messages to clients immediately after submitting a quote for one low price.

Subscriptions can be purchased for the following time periods:

1) 1 month = $99 plus tax 
2) 3 months = $259 plus tax 
3) 6 months = $420 plus tax 
4) 1 year = $799 plus tax

Learn More (http://www.quoteit.ca/how-to-pay-subscription)about subscriptions.

Question 25

What is Unlock Messages?

Accepted Answer

Unlock Messages is a feature included with a subscription to Quote It. Service providers with an active subscription can start sending the client messages immediately after submitting a quote without waiting to make a connection first. Learn More (https://www.quoteit.ca/how-to-pay-subscription)

Question 26

How do I buy a subscription?

Accepted Answer

To purchase a subscription, select Menu > select My Wallet > on the Subscription tab, select the subscription you want to purchase. Subscription periods start on the date of purchase.

Question 27

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time by removing your credit card from the Manage Card page. Select Menu > select My Wallet > then select Manage Card.

Question 28

How do I turn off recurring payments?

Accepted Answer

Your subscription will automatically renew at the start of the new billing period. You can turn off recurring payments by removing your credit card from the Manage Card page. Select Menu > select My Wallet > then select Manage Card.

Question 29

Can I get a refund?

Accepted Answer

Connection Fees, Paid Features and Subscriptions are non refundable. If you think you have been charged in error please contact us at support@quoteit.ca.(mailto:support@quoteit.ca)

Question 30

Can I post a job to promote my business?

Accepted Answer

Posting a job that promotes a business is prohibited. We try to ensure all jobs posted on Quote It are real clients looking to get work done. A service provider account can post a job on Quote It if they are looking to get work done or are subcontracting out some work. To avoid business ads from being posted, all jobs posted by service providers must be approved by the administrator before going live on Quote It.

Question 31

I was charged the Connection Fee but the client is not responding, what can I do?

Accepted Answer

Keep trying to contact the client. You can contact the client directly through the app using the call, message or email features. When you submit a quote or in-person quote on a job posted in the app and a client:
​
 • sends you a message 
 • tries to call you
 • sends you a date 
 • accepts your quote
 
Your account will be charged a Connection Fee of 8 credits and you will receive the client's contact information. All Connection Fees are non-refundable.

Question 32

The client refuses to pay, what can I do?

Accepted Answer

Please contact the client directly to resolve the issue. Payment terms for services rendered are agreed upon by the service provider and client. Quote It does not collect any money from clients on behalf of service providers.

Question 33

Are quotes submitted by service providers public?

Accepted Answer

Quotes submitted by service providers are private between the service provider and client. The job poster is the only one that can see quotes submitted by service providers.

Question 34

What are Top Quotes?

Accepted Answer

Top Quote gives service providers a way to promote their quote to clients. The Top Quotes section is at the top of the clients Job Quotes page. For just 6 credits, service providers get their quote featured in the Top Quotes section.  Learn More (https://www.quoteit.ca/how-to-pay-topquote)

Question 35

What is Add Socials?

Accepted Answer

Add Socials lets service providers add links to their social media and website to their quote. For just 6 credits, service providers can make their quote stand out by adding their socials. Learn More (https://www.quoteitmarketplace.com/how-to-pay-add-socials)

Question 36

What are star ratings and reviews?

Accepted Answer

When a job is complete, the client and service provider can review each other and upload a picture of the completed job. Only the service provider gets a star rating for the job. The star rating for a job also contributes to the service providers overall star rating.

The service providers star rating can be found on their Profile along with a list of their completed jobs. When a job is completed, the client gives the service provider a star rating based on the following criteria:

1. On budget 1-10
2. On Time 1-10
3. Quality 1-10
4. Courteous 1-10

Question 37

What are Badges?

Accepted Answer

Badges help clients identify accredited service providers. Service providers can have up to 4 badges on their profile. The Verified badge, Workers Compensation Insurance badge, Liability Insurance badge and the Certification badge. To get a badge, select Menu in the app > then select Badges > on the Badges page, select the camera icon beside the Badge > then upload a picture. Learn More (https://www.quoteit.ca/badges)

Question 38

How do I get Verified?

Accepted Answer

To get the Verified badge on your profile, you must upload a picture of your drivers license or passport and a selfie. If the photo on your drivers license or passport matches your selfie, then you get the Verified badge on your profile. Select Menu > then select Badges > on the Badges page, select the camera icon beside the Verified Badge. Learn More (https://www.quoteit.ca/badges)

Question 39

How do I turn notifications and emails on or off?

Accepted Answer

To turn notifications and emails on or off, select Menu > then select Notifications > on the Notifications page, select the notification or email you want to turn on or off. You can also use your phone settings to turn notifications on or off.

Question 40

How do I unsubscribe from emails?

Accepted Answer

To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.

Question 41

How do I delete my account and personal information?

Accepted Answer

You can delete your personal information, cancel your use of the Platform and/or terminate your Account at any time. To delete your account, select Menu > then select Profile > on your Profile page, select the 3 dot icon > then select Edit Profile > on the Edit Profile page, select Delete Account. To unsubscribe from emails, open an email from Quote It and select the Unsubscribe link at the bottom of the email.

Question 42

How do I report something I saw on Quote It?

Accepted Answer

If you are concerned about anything you see on Quote It, report it right away. You can report content like jobs, users and reviews. To report content, select the 3 dot icon beside the content you want to report > then select Report. When you report something to us, we take it seriously and look into it right way to see if it violates our  Terms (https://www.quoteit.ca/terms)and Community Standards.(https://www.quoteit.ca/community-standards)

Question 43

How do I block someone on Quote It?

Accepted Answer

To block a user, go to their Profile > select the 3 dot icon > then select Block User. To Unblock a user, go to their Profile > select the 3 dot icon > then select Unblock User.

Question 44

How do I hide content I see on Quote It?

Accepted Answer

You can hide content you see on Quote It like jobs, and reviews. To hide content, select the 3 dot icon beside the content you want to hide > then select Hide. To Unhide content, select the 3 dot icon beside the content you want to unhide > then select Unhide.

Service Provider FAQ